When it comes to returning a broken/faulty kettle within the warranty period (2-year warranty guarantee) we would ask that you email our Customer Care Team with:

  • A description of the issue you are having.
  • The receipt from purchase (in store) or the order number if you bought from our website (this will be in your email inbox from our sales email – sales@uccellodesigns.com).
  • The batch code/batch number – you will find on the base of the Uccello Kettle vessel.
  • If possible, an image of the broken/faulty kettle.

We will then send you the address to post it to. Uccello Designs do not cover the cost of returning the item.

Our Customer Care Team will then send out the replacement part or a full new kettle (depending on the problem) that same day.

If you have any issues or questions, please feel free to contact us here. You can also email us directly at customercare@uccellodesigns.com.

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