How long will my refund take after I cancel my order?

Once your cancellation is successful, we issue your refund immediately. You will see the refunded amount in your account in approximately 5-10 working days, depending on your bank. If you have any further issues or queries surrounding this question, please feel free to contact our amazing Custome...

Who pays for the return of my broken/faulty order?

When it comes to returning a broken/faulty daily living product within its warranty period, we would ask that you email our Customer Care Team with: A description of the issue you are having. The receipt from purchase (in store) or order number if you purchased from our website (this will be...

How do I return my broken/faulty order?

In the unlikely event that your order is broken/faulty, you can return it by contacting our Customer Care Team. Once the issue is determined, we will let you know if you should discard your order or post it back to us for investigation. Our team will supply you with our address for you to send yo...

How can I return my order of a Uccello Designs product?

We offer a 7-day 'Change of Mind’ policy. Should you feel the product does not fit your needs and you wish to return it, we first will need to establish that it isn’t damaged so we can process the return. This is done by contacting Aoife in our Customer Care Team and she will be happy to guide yo...

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