Can I order the Muggi Cup Holder over the phone?

We currently do not offer a 'order over the phone' service. We do work hard to provide an easily accessible, safe, and secure experience when purchasing on our website. Remember, you can never purchase by accident by clicking buttons. Feel safe to browse until you are content and have found what ...

What happens if I am not home when my Muggi is delivered?

If you believe that you will not be at home when your Muggi will be delivered, you can leave a note for our couriers to leave your parcel with a neighbour or in a safe area of your home/garden e.g., porch. If you are unsure and want to talk to someone, please do not hesitate to contact our Custom...

Can I request that my Muggi Cup Holder be left with my neighbour?

If you would like your Muggi Cup Holder to be left with a neighbour here are some options:   You can input your neighbor’s address as the shipping address. Alternatively, you can leave a note in the note section when purchasing on our website and we will forward this note to our cour...

How can I change the delivery address on my Muggi Cup Holder order?

If you would like to change the delivery address for your Muggi order, please contact our sales team directly. You can do this by responding to the 'Order Confirmation' email you received directly after you purchased on our website, or you can email them direct on sales@uccellodesigns.com. Please...

How can I change/cancel my Muggi Cup Holder order?

Want to change/cancel your  Muggi order? you can reply to the 'Order Confirmation' email that you would have received after your purchase with your order number and tell us what you would like to change or amend. Alternatively, you can email our sales team direct on sales@uccellodesigns.com. *...

Why won’t my Muggi order go through?

We do understand that things can go wrong sometimes. To help you resolve this, here are a few reasons why your Muggi order may not have been successful: Incorrect debit/credit card details: If you have made any wrong entries or have submitted the wrong information, then your purchase will no...

How do I know if my Muggi order went through?

You will know your Muggi order has been successful once you have reached our 'thank you' page. Our thank you pages looks like this.     We will also send you a confirmation email with your very own unique order number and your confirmation email will look very similar to this:...

How can I apply my discount code when buying the Muggi Cup Holder?

When applying your discount code for your Muggi Cup Holder, the first opportunity you will have will be in your cart. Once in the cart, you will see a text box directly under the image of the Muggi.. Applying your discount code in the cart: Type your discount code into the allocated text box ...

How can I purchase the Muggi Cup Holder?

For assistance in purchasing our Muggi Cup Holder, please feel free to follow the step-by-step guide below: Getting to the shop page From our home page you can hover over the 'shop' tab in our menu. You will see a dropdown menu appear with a list of our products. Click on the 'Muggi Cup Hol...

Why do you need my postcode & phone number when purchasing the Muggi?

When you are purchasing the Muggi Cup Holder on our website, you will see that we ask for your postcode and phone number within the checkout process. Why we need your postcode: Postcodes are unique to every suburb/area in Australia and New Zealand, they are used to sort and route your order before...

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