Can I request that my Uccello Grip Mat be left with my neighbour?

If you would like your Uccello Grip Mat to be left with a neighbour here are some options: You can input your neighbor’s address as the shipping address. Alternatively, you can leave a note in the note section when purchasing on our website and we will forward this note to our couriers. ...

How can I change the delivery address on my Uccello Grip Mat order?

If you would like to change the delivery address for your Grip Mat order, please contact our Sales Team directly. You can do this by responding to the 'Order Confirmation' email you received directly after you purchased on our website. You can email them direct on sales@uccellodesigns.com. Please...

How can I change/cancel my Uccello Grip Mat order?

To make changes to your Grip Mat order or to cancel it, you can reply to the 'Order Confirmation' email. You would have received this email directly after you made your order. Within this email you will have your order number. Once you have your order number, you will be able to share that with our ...

Why won’t my Uccello Grip Mat order go through?

We do understand that things can go wrong sometimes. To help you resolve this, here are a few reasons why your order for your Uccello Grip Mat may not have been successful: Incorrect debit/credit card details: If you have made any wrong entries or have submitted the wrong information, then y...

How do I know that my Uccello Grip Mat order went through?

You will know your Grip Mat order has been successful once you have reached our 'thank you' page. Our thank you pages looks like this. We will also send you a confirmation email with your very own unique order number and your confirmation email will look very similar to this: Please do...

Can I purchase the Uccello Grip Mat over the phone?

We currently do not offer an ''order over the phone'' service to purchase the Uccello Grip Mat. We do work hard to provide an easily accessible, safe, and secure experience when purchasing on our website. Remember, you can never purchase by accident by clicking buttons. Feel safe to browse until ...

How can I purchase the Uccello Grip Mat?

For assistance in purchasing our Uccello Grip Mat, please feel free to follow the step-by-step guide below: Getting to the shop page From our home page you can hover over the 'shop' tab in our menu. You will see a dropdown menu appear with a list of our products. Click on the 'Uccello Grip ...

How can I apply my discount code when buying the Uccello Grip Mat?

When applying your discount code for your Uccello Grip Mat, the first opportunity you will have will be in your cart. Once in the cart, you will see a text box directly under the image of the Grip Mat.. Applying your discount code in the cart: Type your discount code into the allocated text bo...

Why do you need my postcode & phone number when purchasing the Uccello Grip Mat?

When you are purchasing the Uccello Grip Mat on our website, you will see that we ask for your postcode and phone number within the checkout process. Why we need your postcode: Postcodes are unique to every suburb/area in Australia and New Zealand, they are used to sort and route your order before...

Why can’t I use a PO Box as my delivery address for my Uccello Grip Mat order?

Our couriers cannot deliver your Uccello Grip Mat to a PO Box as they are too small to hold packages and will be sent back to us. Therefore, we ask that you please only use a residential/street address when you order from our website. If you have any further issues or queries around this, please ...

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