How long will it take to deliver my replacement Uccello Grip Mat?

A replacement Grip Mat will take 1-3 working days to be processed by our distributors and can then take up to 10 working days to be delivered throughout Australia. However, this may take longer during holiday seasons.   If you have any issues or questions, please do not hesitate to con...

Who do I contact if my Uccello Grip Mat has not been delivered within 15 working days?

In the unlikely event that you have not received your Uccello Grip Mat within 15 working days, please contact our Customer Care Team with your order number and they will resolve this issue for you. Your order number is unique to you, and you would have received this in your ''Order Confirmation''...

Who will deliver my Uccello Grip Mat Order?

We use Direct Freight Express to deliver throughout Australia and New Zealand. Once dispatched, your Uccello Grip Mat will generally take up to 10 working days to be delivered. If your order is late and you are worried, please feel free to contact our Customer Care Team. They are always happy to ...

What happens if I am not home when my Uccello Grip Mat is delivered?

If you are worried that you won't be home when your Uccello Grip Mat will be delivered, you can leave a note for our couriers. Let them know that it is ok to leave it with a neighbour or in a safe area of your home, whether it be the porch, the shed or beside the door. If you are worried or have ...

Why won’t my Uccello Grip Mat order go through?

We do understand that things can go wrong sometimes. To help you resolve this, here are a few reasons why your order for your Uccello Grip Mat may not have been successful: Incorrect debit/credit card details: If you have made any wrong entries or have submitted the wrong information, then y...

Do you charge for delivery of the Uccello Grip Mat?

Every Uccello Grip Mat purchased from our website comes with free delivery. We are all about making lives easier and do not want you to worry about hidden fees. If there is a need to return the Uccello Grip Mat, please contact our Customer Care Team and they will help guide you through the return...

How long will it take to deliver my Uccello Grip Mat?

Your Uccello Grip Mat will be dispatched from our distributors between 1-3 working days after ordering. It will then take up to 10 working days to be delivered throughout Australia and New Zealand. However, delivery may take longer during holiday seasons. If you have any issues or questions ab...

Why can’t I use a PO Box as my delivery address for my Uccello Grip Mat order?

Our couriers cannot deliver your Uccello Grip Mat to a PO Box as they are too small to hold packages and will be sent back to us. Therefore, we ask that you please only use a residential/street address when you order from our website. If you have any further issues or queries around this, please ...

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